Technical Product Owner
- Post Date:June 4, 2019
- Applications: 40
CallMiner empowers organizations of any size to extract and act on intelligence from customer interactions and feedback, including live and recorded calls, chat, email, social platforms and surveys, for improving customer experience, sales, marketing, compliance, and agent and customer engagement center performance. Highlighted by multiple customer achievement awards, including eight Speech Technology implementation awards in the past six years, CallMiner was recently named a leader in the industry analyst report Forrester New Wave: AI-Fueled Speech Analytics Solutions, Q2 2018.
At CallMiner, we hire great people and challenge them every day. CallMiner team members are passionate about delivering innovative technology solutions and industry leading customer success. Core to our culture is the power of feedback which we leverage to improve our own organization every day in every way. To hear more about what it’s like to work at CallMiner, watch our video at Careers.CallMiner.com
The CallMiner Product Delivery Team is looking for a Product Owner to help deliver innovative solutions to our customers. Product Owners collaborate with our Product Strategy team. Product Owners are responsible for delivery of a Product Vision set forth by the Product Manager of a specific product.
The Product Owner is required to interact with a variety of our business partners across the organization and work closely with our software delivery teams to accomplish product delivery. You will be responsible for instantiating and taking ownership of all deliverables throughout the Software Delivery Lifecycle through production rollout.
The ideal candidate understands this position is a tactical role that blends the role of a Product Owner and a Project Manager. The ideal candidate will have the ability to communicate and escalate effectively, understands how to provide outstanding follow through on delivery efforts and has experience delivering customer facing, enterprise software solutions on time and has experience delivering quality enterprise software solutions not only on schedule, but that meet & exceed internal and consumer needs.
CallMiner delivers software using agile practices. The ideal candidate will have experience developing and grooming agile backlogs and being imbedded with a software development and test team. The candidate will understand the software delivery lifecycle and will effectively facilitate and comprehend communication between the various solution teams to meet their objectives.
- Must be able to maintain an understanding of the big picture when developing a product delivery strategy that delivers the desired product result.
- Collaborate with stakeholders from Customer, Product Management, Architecture, Engineering, Quality Assurance, Release Management, Operations and Executive Leadership to establish requirements.
- Collaborate with stakeholders to define product MVP goals and specs.
- Lead efforts with stakeholders to generate then iterate estimates for product delivery.
- Produce project plans to identify critical path and risks and escalate as needed.
- Work closely with Scrum Masters to mitigate roadblocks that delivery teams will encounter.
- Escalation of issues that impede deliverable progress.
- Obtain feedback from customer’s and incorporate into future efforts.
- Produce, prioritize and manage feature product and sprint backlogs.
- Provide feedback and suggestions to colleagues and leaders to improve internal business processes and product deliverables.
- Continuously improve the software delivery lifecycle to allow more rapid delivery of releases.
- 3 to 5 years of experience in software project management delivering consumer products.
- Ability to multi-task and communicate on multiple projects.
- Exceptional written and verbal communication skills. Must have ability to capture notes and action items.
- Ability to open and facilitate meetings between multiple participants from a variety of disciplines.
- Passion for the product delivery process, i.e. the business of software development and delivery.
- Experience with Microsoft Office suite of products including Outlook, PowerPoint, Excel.
- Familiar in software development nomenclature.
- Ability to ask probing questions, particularly questions if there is a personal knowledge gap.
- Ability to identify and clarify assumptions and risks and then develop action plan to monitor and If needed, mitigate such items.
- Ability to take feedback and direction as an input from colleagues and leaders while at the same time, knowing when to speak up if the ask is not in your swim lane or responsibility.
- Comfortable with learning new technologies and processes and ability to embrace a business pivot when it occurs.
- 5+ years delivering consumer software products as a Product Owner, preferably for an enterprise SASS company.
- Experience delivering software in an agile delivery environment that delivers customer updates in monthly releases.
- Experience in a software development discipline and/or quality assurance testing.
- Experience using Atlassian software suite including Jira and Confluence.
- Experience using MS Project.
- Multi-lingual particularly with Spanish/English as a plus.