Director, Business Applications

Director, Business Applications

  • Post Date:April 5, 2019
  • Apply Before: July 26, 2019
  • Views300
  • Applications: 9
Job Description

CallMiner empowers organizations of any size to extract and act on intelligence from customer interactions and feedback, including live and recorded calls, chat, email, social platforms and surveys, for improving customer experience, sales, marketing, compliance, and agent and customer engagement center performance. Highlighted by multiple customer achievement awards, including eight Speech Technology implementation awards in the past six years, CallMiner was recently named a leader in the industry analyst report Forrester New Wave: AI-Fueled Speech Analytics Solutions, Q2 2018.

At CallMiner, we hire great people and challenge them every day. CallMiner team members are passionate about delivering innovative technology solutions and industry leading customer success. Core to our culture is the power of feedback which we leverage to improve our own organization every day in every way. To hear more about what it’s like to work at CallMiner, watch our video at Careers.CallMiner.com

 

Responsibilities Include:

  • Development of a cohesive data environment across a disparate set of systems, allowing for communication of key pieces of business information/transactions across such systems and consolidated reporting for all key Company business activities.
  • Assistance and guidance to various department sponsored system investments, including assistance with selection, design/implementation, modification, enhancement and administration of such systems. Such systems are to include:
    • Salesforce
    • Jira
    • Intacct
    • Spring CM
    • Gainsight
    • Marketo
    • Concur
    • Adaptive
  • Develop and influence system landscape and design through stakeholder management working closely with all departments
  • Manage system product lifecycle
  • Work closely with internal and external teams to drive system requirements and create roadmap
  • Responsible for the delivery of programs and initiatives associated with defined strategy and roadmap
  • Ensure application operations are running optimally
  • Ad hoc projects as needed

 

Requirements:

  • 8 to 10 years of overall IT experience with a focus on business applications
  • Bachelor’s degree
  • Detailed knowledge of above systems
  • Previous experience working for a SaaS company preferred
  • Previous experience in software design, documentation and development methodologies
  • Hands on solution design and implementation through to production support
  • Organizational ability to handle many details, multiple tasks and shifting priorities
  • Ability to complete tasks on time with minimal direction
  • Advance problem solving skills to analyze and resolve exceptions
  • Excellent verbal and written skills