About Us

Our Mission

By transforming customer interaction data into insight our solutions facilitate rapid resolution – which is the fundamental driver for customer experience. Our Mission is to enable this capability with products that:

Produce usable feedback which ensures the democratization of mission critical information to all levels of the enterprise simultaneously – we call this pervasive business intelligence.


Are delivered from a cloud infrastructure that is reliable, resilient and elastically scalable from the midmarket to the enterprise.

From a team of professionals that passionately believe in the power of feedback in improving our own organization every day in every way.

Our Vision

- Feedback is a gift. -

When leaders and front-line employees receive feedback from customers, which is real-time and reliable - the enterprise is enabled with agility and responsiveness. CallMiner will lead the market with products that empower the enterprise to benefit from the gift that feedback represents.

Our Beliefs

Integrity

Do the right things for the right reasons, especially when no one is looking.

Accountability

Setting goals matters. Nothing can be accomplished without first deciding to do it, and then setting out how and when.

Respect

It takes courage and selflessness to give and receive candid feedback, and none of us can grow without it.

Commitment

We will have a constancy of purpose; have vision and communicate that vision consistently at all levels of the organization.

Learning

We are open to learning; and therefore to changing behaviors in order to create competitive advantage for the team.

Having Fun

Work hard and play hard in the optimal balance.

Our Products